Return and Refund Policy

This product is made especially for you on demand as soon as you place an order, instead of in bulk which helps reduce overproduction, so thank you for making thoughtful purchasing decisions! As such we do not have a warehouse/storage to house any inventory and therefore do not offer returns. If however, there’s a problem with your order—like a manufacturing error or a damaged item—we’ll offer a free reprint or a refund.You don’t need to return the product. We do not accept returns or refunds for buyer’s remorse, change of mind, incorrect size ordered, or preference-related reasons. All items are made to order. We do not refund or replace orders where the customer selected the wrong size. We take full responsibility for these cases; you just need to submit an email to hello@vonvaderham.com with pictures of the error/damage and we will get back to you once your case has been reviewed and determined to be legitimate. Once approved, we will make contact with you within 2 business days to determine the next course of action (reprint or refund). Please ensure you include:

  • Full item photo

  • Close-up of defect

  • Photo of packaging and label

  • Order number

Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. Exchanges As we do not have a warehouse/storage to house any inventory we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store in the product description section. Please also refer to the product description for each product which gives more information regarding sizing choices.  Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@vonvaderham.com within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our supplier's facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

  • Items returned to sender cannot be refunded

  • Customer must cover reshipping costs

  • Store will not ship twice for free

Unclaimed - Shipments that go unclaimed are returned to our supplier's facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Definitions

  • Reprint (new item created)

  • Replacement (corrected mislabeled sizing)

  • Refund (only for defective/misprinted items when reprint not possible)

Final Sale Policy

All items in our store are made to order and produced specifically for you at the time of purchase. Because these products are customized and manufactured on-demand, all sales are final.

We do not accept returns, exchanges, or cancellations for the following reasons:

  • Buyer’s remorse or change of mind

  • Ordering the wrong size, color, or variant

  • Preference-based reasons (e.g., fit, feel, or style)

  • Accidental or duplicate orders

  • Failure to review size charts or product details

This does not affect your legal rights. If your item arrives damaged, defective, misprinted, incorrect, or otherwise not as described, please contact us within the stated claim period and we will provide a replacement or refund in accordance with consumer-protection laws.

 

Exceptions

Because all of our products are made to order, several situations fall outside of our return, refund, and replacement coverage. The following circumstances do not qualify as defects and are not eligible for returns, exchanges, refunds, or free reprints:

Customer-Provided Errors

We cannot issue refunds or replacements for orders affected by customer errors, including but not limited to:

  • Incorrect shipping address, missing apartment/unit number, or outdated address

  • Incorrect product selection (size, color, style, design, variant)

  • Accidental or duplicate orders

  • Failure to review sizing charts or product details before purchase

  • Typos, misspellings, or custom text provided by the customer in personalized designs

Fit, Feel, and Preference Issues

Because sizing and comfort are subjective and vary by individual, we cannot accept returns or exchanges for:

  • Items that “don’t fit as expected” when the correct size was ordered

  • Items that feel different than expected (e.g., fabric weight, stretch, material softness)

  • Items that differ from personal style or preference

  • Minor variations in color due to screen/monitor differences

Normal Production Variations

Print-on-demand manufacturing may result in slight variations that do not qualify as defects, such as:

  • Minor shifts in print placement

  • Minor differences in color saturation

  • Slight differences between online mockups and final printed items

  • Natural fabric variations (texture, weave, thickness)

  • Slight sizing tolerances (typically up to 1″/2.54cm deviation is industry standard)

These variations are considered normal and not grounds for return or replacement.

Post-Delivery Wear, Damage, or Use

We cannot replace or refund products that become damaged or deteriorate after delivery due to:

  • Normal wear and tear

  • Improper washing or drying (not following care instructions)

  • Exposure to harsh chemicals or heat

  • Accidental damage (tears, stains, scratches, shrinkage, fading)

Only defects present at the time of delivery are covered.

Unclaimed, Undeliverable, or Returned-to-Sender Packages

The following situations do not qualify for free reshipment or refunds:

  • Packages returned to the supplier due to insufficient address

  • Packages refused by the recipient

  • Unclaimed packages held by local postal offices

  • Failed delivery attempts

  • Packages returned due to customs non-payment

Reshipping fees will apply if you request the order to be resent.

Customs, Duties, and Import Taxes

Customs fees are charged by your local government and are non-refundable. We do not reimburse or compensate for:

  • Customs duties

  • VAT/GST

  • Import taxes

  • Brokerage or handling fees

Delivered but Not Received

If the carrier marks a package as delivered to the correct address, we cannot offer refunds or replacements for:

  • Stolen packages

  • Mailbox theft

  • Packages taken by building or community mailrooms

  • Delivery disputes that show as “delivered” in carrier tracking

These cases must be addressed directly with the shipping carrier.

Unauthorized Returns

We cannot accept or process items returned without prior approval. Any unauthorized return shipments will:

  • Not be accepted

  • Not be refunded

  • Not be reshipped back to the customer

This policy does not limit any consumer rights that may apply under relevant laws.
For US & Canadian customers, the governing law for disputes is the law of Republic of South Africa.